Terms of Service

Service terms for every booking.

These terms explain booking fees, scheduling fees, estimates, payments, cancellations, home access, pet care expectations, and customer responsibilities.

By submitting a quote request or booking request, you agree to these terms. Final service availability and final pricing are confirmed before service.
July 4th cleanup special (Jul 2–10): the $30 starting price for post-party and celebration cleanup covers up to 3 rooms with a standard reset. Additional rooms, cleaning tasks, and add-ons are priced as usual and are confirmed in your final quote, same as any other booking.

1. Booking Requests

Submitting a request does not guarantee service until Pawfect & Pristine confirms the date, time, scope, access details, and final quote. We may decline or reschedule requests based on location, safety, availability, or incomplete information.

2. Estimates, Fees, and Final Pricing

Online totals, including seasonal or promotional starting prices, are estimates. Final pricing may change after reviewing home condition, pet needs, add-ons, travel distance, timing, supplies, parking, access complexity, or updated customer requests.

  • A booking fee may be added to confirmed service requests.
  • An advance scheduling fee may apply when selecting dates seven or more days ahead.
  • Add-ons, priority confirmation, key pickup, restock help, or photo recaps may add separate fees.
  • Seasonal offers, such as the July 4th post-party cleanup starting price, apply only during the stated dates and only to the scope described at booking.

3. Payment

Payment is handled only after the booking request is reviewed and confirmed. Customers are responsible for paying the final confirmed amount, including applicable fees, add-ons, taxes if required, and approved adjustments.

4. Cancellations and Rescheduling

Please reschedule or cancel as early as possible. Late cancellations, lockouts, missing access instructions, or missed appointments may still be subject to booking, travel, or preparation fees.

5. Home Access and Safety

Customers must provide safe access, accurate address details, working utilities when needed, and a service environment free of hazards. We may stop or refuse service if conditions are unsafe, unsanitary beyond the booked scope, or materially different from the request.

6. Pet Care

Customers must disclose pet behavior, medical needs, feeding instructions, walking requirements, allergies, aggression history, and emergency contacts. Pets must have safe equipment and access to necessary supplies.

7. Customer Property

Please secure valuables, fragile items, medications, cash, private documents, and restricted rooms before service. We are not responsible for items that were not disclosed as fragile, unstable, unsafe, or restricted.

8. Photos and Visit Notes

Photo recaps or uploaded photos may be used only to understand, confirm, or document the requested service unless you give separate permission for marketing use.

9. Changes to Terms

Terms may be updated as services, fees, and policies evolve. The terms shown at the time of booking apply to that request unless a written update is agreed to by both sides.